All questions regarding shipments and track & trace.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:
- Orders are typically processed and shipped within 1-3 business days after payment confirmation. Once shipped, you will receive your unique tracking code.
- shipping will take around 4-12 business days depending on your location. We ship to around 75 countries.
More detailed shipping times
Our average shipping times are;
- Europe: 4–12 business days
- Asia: 4-7 business days
- United Kingdom: 7–12 business days
- Switzerland: 7–12 business days
- Canada & Australia: 8–15 business days
- United States: 5–10 business days
- Other countries: 10–20 business days (depending on location)
Do you ship overseas?
Do you ship overseas?
Yes. We currently ship to over 75 countries. If you’re able to complete checkout, we ship to your location.
Do you ship to my country?
Do you ship to my country?
We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country
Do you offer free shipping?
Do you offer free shipping?
Free shipping may be available during promotional periods or for orders over a certain amount. Check our site banner or cart page for current offers.
Can i track my order?
Can i track my order?
Yes. As soon as your order ships, you’ll receive a tracking link by email. You can track your delivery at any time using that link.
Learn more about our Exchange and return policy as well as the products warranty.
Returns And exchange
What is your return policy?
What is your return policy?
You can return a product for any reason within 15-days guaranteed. No questions asked.
We do not charge a return fee
The customer only have to bare the return label
How do returns work?
How do returns work?
Email service@getbarelybasic.com with your order number and reason for return. Our team will reply with detailed instructions and a return address based on your region.
For more information, check our Return and Refund Policy.
When will I get my money back
When will I get my money back
Refunds are issued within 3–7 business days after we receive and inspect the return. Your bank may take additional time to reflect the amount.
Do you offer free shipping?
Do you offer free shipping?
Free shipping may be available during promotional periods or for orders over a certain amount. Check our site banner or cart page for current offers.
Can I exchange for a different size?
Can I exchange for a different size?
Yes. You may request a size exchange within 15 days of delivery. We will ship the new size once the original item is received.
Here you will find all the related questions for products.
Product & Store information
What size should i get?
What size should i get?
Refer to the Size Guide on each product page. Our products follow standard sizing. If you’re between sizes or prefer a looser fit, we recommend ordering one size up.
Where are your products made?
Where are your products made?
We source from a global network of ethical suppliers to maintain quality and fair pricing. Manufacturing locations vary by product.
What materials do you use?
What materials do you use?
We use high-quality materials such as organic cotton and sustainable modal blends that prioritize softness, breathability, and comfort.
What payment methods do you accept?
What payment methods do you accept?
Visa, Mastercard, American Express
PayPal
Apple Pay and Google Pay
Shopify Payments (with automatic currency conversion)
Can I place a wholesale order?
Can I place a wholesale order?
You can contact us through service@getbarelybasic.com or our contact page! We will be happy to assist you.
General & Account
Do I need an account to order?
Do I need an account to order?
No. You may check out as a guest. Creating an account allows you to view order history, save addresses, and access exclusive offers.
Can I change or cancel an order after placing it?
Can I change or cancel an order after placing it?
If your order has not shipped, contact us immediately. We may be able to change the address, size, or item. Once the order is in transit, no changes can be made.
Do you charge VAT or customs duties?
Do you charge VAT or customs duties?
VAT is included for customers in the European Union and United Kingdom. Other countries may charge import duties or local taxes, which are the customer’s responsibility.
Here you will find all the related our ambassadors program
Ambassadors / Affiliate
How can I become an ambassador?
How can I become an ambassador?
We are developing an ambassador program. Once available, you can apply through our Collaboration page and receive a unique discount code and commissions for referred sales.
Do you send free products for content creation?
Do you send free products for content creation?
Yes. We partner with creators for user-generated content (UGC) collaborations. Send us your portfolio or social media links via email to be considered.
When are ambassador payouts issued?
When are ambassador payouts issued?
Commission payouts are made 30 to 45 days after a referred order is confirmed. This allows us to account for returns and prevent misuse.
How will I receive payouts?
How will I receive payouts?
Payouts will be sent to the payment method provided during ambassador registration. You’ll receive instructions via email once approved.
Still need support? Contact us
Did not find your question or need personal assistance?
Send us an e-mail on service@getbarelybasic.com Or send us a message through our contact page.
Support Hours:
Monday to Friday — 9:00 AM to 6:00 PM (GMT – UK)
We are closed on weekends and public holidays.
Response Time:
We aim to respond to all inquiries within 24 business hours.
Inova Brands Ecommerce LLC
704 Wallace ST STE 327, Clovis NM 88101, United States
Email: service@getbarelybasic.com
Thank you for trusting www.getbarelybasic.com —
More than just the basics.